After your employee complete their chat with Amber, they are provided the option to chat with Anonymous Bat. This conversation with Anonymous Bat is kept completely anonymous and only the admin get to see these messages without the sender’s name on the dashboard.
The employee is informed that they can share anything they feel cannot be shared openly without the assurance of complete anonymity These could be around topics that might harm the business or work culture. From our customers, we have heard stories of employees reporting cases of racism, sexual harassment, bullying to Anonymous Bat, which they could not have shared openly and directly with Amber or the leadership team.
Anonymous Bat is easily accessible to employees through Amber's chat link and they can access the Anonymous Bat anytime in their lifecycle to share grave concerns.
Anonymous Bat also comes with a Trust Statement that clearly informs your employees who might have access to the anonymous chat.
Amber's analysis of anonymous chats
Currently, Amber does not analyse the textual responses/messages sent to Anonymous Bat. However, in case your employees shares grave concerns like harassment, threat, discrimination, an email is immediately sent to the admins with the concern raised without disclosing the name of the employee, so that this can be looked into on priority.
What the admin does after receiving anonymous messages
You can chat with the concerned employee through the dashboard using the anonymous message link and resolve the concerns raised by the employee. The employee will receive an email from Amber which will lead them to the Anonymous Bat chat link. You and your employee can continue to chat further with Anonymous Bat using the chat thread.
Once you have resolved the concerns raised by the employee, you can archive the chat by moving it to the close chat section.
Anonymous Bat available 24x7
Anonymous Bat is accessible to employees 24x7. They can access this feature after ending a conversation with Amber where she shares the link. Also, an email can be sent company-wide which will have the link to connect with Anonymous Bat at any point of time.