To help you easily understand and work on the issues your employees face at work, Amber has a special feature called Circles. This allows you to group similar responses and tag them into a circle to quickly gauge and work on.
How to tag responses to a Circle?
- Click on the Response Rate section on the Overview page that will take you to the Chat Sent page. Use the Expand option to view the employee chat in detail.
- Now that you have expanded the chat, you will notice that every negative answer has its corresponding reason. You can tag these reasons under a particular Circle by simply clicking on the + sign adjacent to each Reason, and then simply select the the relevant Circle from the drop down list.
A single response can be tagged to more than one Circle at the same time.
How to create Circles on the page?
- Click on the Circles option present on the Overview page. You can add/create a new circle by clicking on the + icon at the top of the Circles page.
- To check the responses under existing Circles, use the filters present on the left. For example, if you select Critical Feedback under the Circle filter, you will see all the responses mapped to a critical feedback circle. You can even filter down the status of the circle i.e whether the work on the issue is ‘In Progress’, ’Ignored, ‘Closed’ or 'Yet to Start'.
- You can also view the history of who has worked or is working on the circled responses by clicking on the 'double tick' or 'clock' icon present next to the checkbox against each response.
- In case you want to download the Circles along with their respective responses, click on the 'cloud' icon present at top. Select Currently Filtered if you have applied any filters and select All Answeres if you want a dump of all circles along with their responses.
- You can now download the Circles and responses along with their respective drivers and elements.
Only super admins can create or delete a circle.
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