inFeedo's Employee Experience Framework
  • 15 Dec 2020
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inFeedo's Employee Experience Framework

  • Dark
  • PDF

Our goal was simple. We wanted to find out what drove employee engagement and shaped their experiences across organizations.

Led by our People Science team, we:

  • Gathered experience data from over a 100 customers in different industries
  • Identified over 300 unique elements at the heart of employee experiences
  • Captured engagement feedback from over 250,000 employees

All this data went through rigorous statistical modelling processes:

  • Logistic regression
  • Principal component analysis
  • Correlation analysis
  • Reliability tests

The result?

inFeedo's Employee Experience (EN-EX) framework

This comprises key factors that affect an employee's journey within the organization across the hire-to-retire spectrum. These factors are called drivers (as shown in the image), and each driver has relevant elements mapped to it.


Once deployed, this model helps organizations measure:

  • How employees are feeling on a given day
  • An employee’s commitment to their work and organization
  • An employee’s experience at a point in tenure and over time
  • Identify employees who are likely to exit due to a poor experience
  • Understand the extent to which employees will advocate for the organization
Equipped with artificial intelligence (AI) based sentiment analysis, Amber asks highly contextual, personalised, and relevant to the employee lifecycle. These questions evolve as an employee grows in the organization, and come from our question bank based on the Employee Experience Framework (EN-EX Model).