Response Rate demographic-wise
Response Rate refers to the rate at which Amber has been adopted in your organization. This is calculated based on the total number of chats sent to employees along with the total number of chats were answered, dropped, or are yet to start.
How to check Response Rate demographic-wise
The following are the steps to check Response Rate across demographics:
- Apply the desired date range and click on 'Response Rate' section on dashboard 2.0:
- Scroll down and go to 'How is Response Rate doing across Demographics?'
Now you can select different demographics per your choice and check the response rate for each.