Response Rate demographic-wise
  • Updated on 21 Dec 2019
  • 1 minute to read
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Response Rate demographic-wise

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Response Rate refers to the rate at which Amber has been adopted in your organization. This is calculated based on the total number of chats sent to employees along with the total number of chats were answered, dropped, or are yet to start.

Note:
In case you need to download employee chats, you can go to the Response Rate section of the Overview page on dashboard 1.0. You will find the steps to download employee chats 'here'.

How to check Response Rate demographic-wise

This feature is available on our Beta dashboard:

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The following are the steps to check Response Rate across demographics:

  1. Apply the desired date range:

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  1. Scroll down and go to 'How is Response Rate doing across Demographics?'

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Now you can select different demographics per your choice and check the response rate for each.

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