Response Rate / People Covered - Difference
  • Updated on 21 Dec 2019
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Response Rate / People Covered - Difference

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Response Rate refers to the rate at which Amber has been adopted in your organization. This is calculated based on the total number of chats sent to employees along with the total number of chats were answered, dropped, or are yet to start.

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Click on the video below to learn how Response Rate differs from People Covered:

Note:
In case you need to download employee chats, you can go to the Response Rate section of the Overview page. You will find the steps to download employee chats 'here'.
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