Response Rate / People Covered - Difference
  • 22 Sep 2020
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Response Rate / People Covered - Difference

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Response Rate refers to the rate at which Amber has been adopted in your organization. This is calculated based on the total number of chats sent to employees along with the total number of chats that were answered, dropped, or yet to be started.

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Click on the video below to learn how Response Rate differs from People Covered:

Note:
In case you need to download employee chats, you can go to the Response Rate section of the Overview page. You will find the steps to download employee chats 'here'.
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