Touchpoints Analysed
  • 19 Feb 2020
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Touchpoints Analysed

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This page contains information regarding all the touchpoints covered in your organization along with the respective average mood scores.

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What this page offers:

Sent:

See all the chats that have been sent in each touchpoint as soon as you click on the number of chats under Sent.

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Answered:

Check the number of chats answered across each touchpoint.

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Dropped:

Check the number of chats dropped (incomplete chats) per touchpoint.

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To Start:

Check the number of chats sent but not answered yet.

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Note:
There are multiple filters available on the left side of the page for you to segment the data per your requirement. For example, you can see the number of touchpoints covered in each department/location, and so on.
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